Delivery
Shipping & delivery
We ship to the United Kingdom and all 27 EU + EEA member states. For EU orders, VAT and import duties are handled at checkout via our IOSS registration — so you never face surprise bills on arrival.
Delivery options
| Standard | Express | |
|---|---|---|
| Speed | 3–5 working days | 1–2 working days |
| Cost | €20 · FREE over €110 | €25 flat |
| Tracking | Tracking email on dispatch | Fully tracked |
| Coverage | UK + 27 EU + 3 EEA | UK + 27 EU + 3 EEA |
| Best for | Planned, no-rush orders | When you need it quickly |
Delivery times begin once payment clears and the parcel is dispatched (within one working day).
Order processing
Orders are prepared and dispatched within one working day of payment confirmation, from our European fulfilment hub. Orders placed during weekends or public holidays are processed on the next working day. Once your payment clears you'll receive an order confirmation by email; a second email follows at dispatch.
Tracking your order
Every parcel is sent with tracking. As soon as your order leaves us you'll receive a shipping confirmation email containing your tracking number, which you can follow on the courier's website — most carriers show the first scan within 24 hours. You can also check progress anytime via our order tracking page or by messaging our team on WhatsApp.
Delivery requirements & address accuracy
Some deliveries may require a signature on arrival, depending on the courier and destination. Please make sure your shipping address is complete and accurate before finishing checkout — including apartment numbers, postcodes and any delivery instructions. We cannot accept responsibility for parcels delayed or returned because of incomplete or incorrect address information, and re-delivery to a corrected address may carry an additional charge. If you spot an address mistake after ordering, contact us immediately — we can usually correct it before dispatch.
Delivery delays
The delivery times above are reliable guidelines, not guaranteed dates. Occasionally parcels take longer because of customs checks, severe weather, public holidays, courier disruptions or seasonal peaks (December especially). If your parcel is running past its window, check the tracking link first — most “late” parcels are moving and arrive a day or two later. Still concerned? Message us and we'll chase the courier for you.
Lost or missing parcels
If your order hasn't arrived within the expected timeframe and the tracking hasn't updated, contact our support team on WhatsApp or email. We'll open an investigation with the courier straight away; once it completes, we'll resolve it with a replacement shipment or another appropriate solution. Please don't place a duplicate order while an investigation is running — message us first and we'll confirm the fastest fix.
Damaged deliveries
In the rare case a parcel arrives damaged, photograph the outer packaging and contents and send the photos to our support team within 48 hours of delivery. We'll investigate with the courier and arrange a replacement or resolution — sealed medicine blisters inside are usually unharmed, but we'll always check with you first.
Customs, VAT & duties
Prices shown at checkout already include VAT for the destination country. For deliveries within the EU we use the IOSS (Import One-Stop-Shop) scheme — that means duties are collected at the till, not at your door. You will not receive an additional customs bill. For destinations outside the EU/EEA arrangement, any local import formalities are the recipient's responsibility — though in practice our UK and EEA deliveries clear smoothly under the existing schemes.
Discreet packaging
Every order ships in plain, unbranded outer packaging with no indication of the contents. The sender line reads only “MB Fulfilment” and sender details stay confidential — neither the box nor your bank statement reveals what you ordered (use only your order reference as the payment reference).
Questions about delivery?
Our team answers 7 days a week: email info@kam4eu.com or message us on WhatsApp / Telegram — we typically reply within minutes.