Refund & replacement policy

No refunds after an order is placed

Once an order has been successfully placed and payment has been received, we do not offer cancellations or refunds. Because medicines are health-related products and orders are processed specifically for each customer, we are unable to accept refund requests simply because you change your mind, no longer require the product, or decide not to use it.

Please carefully review your products, quantity, delivery address and order details before completing your purchase.

What happens if your medicine does not arrive?

We want you to receive the order you paid for. If your medicine does not arrive because of a confirmed delivery-partner issue, loss in transit, or another delivery problem outside your control, please contact our support team with a valid reason and your order details.

After reviewing the situation, we may arrange a replacement order for you at no additional cost.

Free replacement for valid delivery issues

If your parcel is confirmed as undelivered due to a delivery-partner or transit issue, we will work with you to resolve the problem. Where the claim is approved, we will arrange another order free of cost rather than asking you to pay for the replacement shipment.

To help us investigate quickly, please provide:

• Your order number
• The delivery details used for the order
• Tracking information, if available
• A clear explanation of the delivery problem

Our team may contact the delivery partner to verify the status of your parcel before approving a replacement.

Incorrect or damaged orders

If you receive an order that is incorrect or arrives visibly damaged, please contact us as soon as possible with your order number and supporting details. We will review the situation and determine the appropriate resolution.

For medicines, do not use a product if the packaging appears damaged, opened, tampered with, or otherwise unsafe. Contact our support team for assistance.

Change of mind

We cannot provide refunds or replacements because you:

• Changed your mind after placing the order
• No longer need the medicine
• Ordered the wrong product or quantity
• Entered an incorrect delivery address
• Failed to receive the parcel because the delivery information was incorrect or incomplete

Please double-check all information before placing your order.

Delivery partner issues

Delivery times can occasionally be affected by circumstances outside our direct control, including courier delays, incorrect addresses, failed delivery attempts, or transportation problems.

If your parcel is delayed or appears to be missing, contact us with a valid reason and your order reference. We will investigate the issue and, where appropriate, arrange a replacement order at no additional cost. You can also check progress anytime via our order tracking page.

How to contact us

If you experience a genuine delivery problem, please contact our customer support team as soon as possible. Include your order number and a clear description of the issue so that we can investigate it efficiently.

Our priority is simple: if you have paid for an order and a verified delivery-partner problem prevents it from reaching you, we will work to put it right.

Email info@kam4eu.com or message us on WhatsApp / Telegram — we typically reply within minutes.

+44 7440 084325WhatsApp · recommended

Important notice

This Refund & Replacement Policy applies to orders placed through Kam4eu. Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded under applicable law.

Kam4eu reserves the right to review each delivery issue individually and determine whether a replacement is appropriate based on the circumstances and available delivery evidence.